If the product doesn’t suit you or your dog for any reason, you have 14 days to return it in accordance with the right of withdrawal under the Distance Contracts Act. The 14-day period starts from the day the product was delivered to you. Please note that you, as the customer, are responsible for the return shipping cost.
If you wish to exchange the product – for example, for a different size – we offer a 30-day exchange/open purchase period from the date of your order. Return shipping is also your responsibility in this case. The product must be unused, although you're of course welcome to try it on your dog to check the size and fit.
Please note:
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Sale items cannot be exchanged. Any returned sale items will be treated as a cancellation.
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Products with name embroidery are not eligible for return or exchange, as they are considered personalized.
What do I do when I want to return a product?
Send the item to the address below:
Hundstaff
Vasatorpsvägen 1G
254 57 Helsingborg
Sweden
Phone: +46 735 532 949
What packaging should I send it in?
You can use the original packaging you received the product in. Make sure the package is securely sealed and taped. Alternatively, you can purchase your own shipping label with prepaid postage from your nearest service point.
What information should I include in the return?
Include a note with the following details:
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What you want to do (exchange or return)
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Your name
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Your order number
Send it along with the item to the address above.
Example:
Order ID: 123456
Name: Adam Bertilsson
Product: Extreme Buckle Black Edition
I would like to exchange size M for size L.
